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Nest_or
8 Oktober 2009 jam 6:59pm
Computer jokes Error codes in Windows Computer Problem Report Form 1. Describe your problem: 2. Now, describe the problem accurately: 3. Speculate wildly about the cause of the problem: 4. Problem Severity: 5. Nature of the problem: 6. Is your computer plugged in? 7. Is it turned on? 8. Have you tried to fix it yourself? 9. Have you made it worse? 10. Have you had a friend who knows all about computers. Try to fix it for you? Yes __ No __ 11. Did they make it even worse? Yes __ 12. Have you read the manual? Yes __ No __ 13. Are you sure you've read the manual? Maybe __ No __ 14. Are you absolutely you've read the manual? No __ 15. If you read the manual, do you think you understood it? Yes __ No __ 16. If Yes, then explain why you can't fix the problem yourself. ________________________________ 17. What were you doing with your computer at the time the problem occurred? ________________________________ l8. If you answered nothing, then explain why you were logged in? l9. Are you sure you aren't imagining the problem? Yes __ No __ 20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __ 21. Do you have a copy of PCs for Dummies? Yes __ No __ 22. Do you have any independent witnesses to the problem? Yes __ No __ 23. Do you have any electronics products that DO work? Yes __ No __ 24. Is there anyone else you could blame this problem on? Yes __ No __ 25. Have you given the machine a good whack on the top? Yes __ No __ 26. Is the machine on fire? Yes __ Not Yet __ 27. Can you do something else instead of bothering me? Yes __ CUSTOMER SUPPORT LOGS Actual dialog of a former Customer Support employee: Support: "Ridge Hall computer assistant; may I help you?" Customer: "Yes, well, I'm having trouble with WordPerfect." Support: "What sort of trouble?" Customer: "Well, I was just typing along, and all of a sudden the words went away.", Support: "Went away?" Customer:"They disappeared." Support: "Hmm. So what does your screen look like now?" Customer: "Nothing." Support: "Nothing?" Customer: "It's blank; it won't accept anything when I type." Support: "Are you still in WordPerfect, or did you get out?" Customer: "How do I tell?" Support: "Can you see the C:\ prompt on the screen?" Customer: "What's a sea-prompt?" Support: "Never mind. Can you move the cursor around on the screen?" Customer: "There isn't any cursor: I told you, it won't accept anything I type." Support: "Does your monitor have a power indicator?" Customer: "What's a monitor?" Support: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" Customer: "I don't know." Support: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" Customer: ......"Yes, I think so." Support: "Great! Follow the cord to the plug, and tell me if it's plugged into the wall." Customer: ......"Yes, it is." Support: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" Customer: "No." Support: "Well, there are. I need you to look back there again and find the other cable." Customer: ......"Okay, here it is." Support: "Follow it for me, and tell me if it's plugged securely into the back of your computer." Customer: "I can't reach." Support: "Uh huh. Well, can you see if it is?" Customer: "No." Support: "Even if you maybe put your knee on something and lean way over?" Customer:"Oh, it's not because I don't have the right angle-it's because it's dark." Support: "Dark? Customer: "Yes-the office light is off, and the only light I have is coming in from the window." Support: "Well, turn on the office light then." Customer:"I can't." Support: "No? Why not?" Customer: "Because there's a power outage." Support: "A power... A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" Customer: "Well, yes, I keep them in the closet." Support: "Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." Customer: "Really? Is it that bad?" Support: "Yes, I'm afraid it is." Customer: "Well, all right then, I suppose. What do I tell them?" Support: "TELL THEM YOU'RE TOO STUPID TO OWN A COMPUTER!!!!!!!!!!!!!!" |